Contact

For any help with the webshop and/or your order, please contact support@jimmynelson.com

Shipping Policy

Our Shipping Policy was last updated on 02 January 2023

NOTE: This shipping policy does not apply to fine art sales. Our fine art is produced upon request and we will inform you on the shipping via email.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Jimmy Nelson B.V.
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the Website.
• “Website” refers to Jimmy Nelson B.V., accessible from www.jimmynelson.com
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Jimmy Nelson B.V. The following terms and conditions constitute our Shipping Policy.  

Shipment processing times

All Orders are processed within 1-3 business days. We aim on processing orders made before 3 PM on the same working day. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout. We only offer one shipping method. We make use of PostNL (small packages within NL), DPD (within EU) or DHL (international shipping or when DPD is not suitable).

B2B orders might be handled differently, due to the excessive weight of our books.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Jimmy Nelson B.V. is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

Damages

Sorry, your order hasn’t arrived as it should have! Please get in touch using support@jimmynelson.com within 7 days of delivery, so that we can assist you further.

To speed up the process make sure you include:

Your order number
Your full name and email address
Details of the missing or damaged products
A photo of any damaged items

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

• By visiting this page on our website: www.jimmynelson.com/contact
• By sending us an email: support@jimmynelson.com